Terms and Conditions
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SHIPPING We aim to get your order processed and dispatched as soon as possible. Our team is very efficient and we generally get orders out the same day. Most orders will arrive promptly, however we are not responsible for unforeseen delays once the parcel is in the hands of the courier company. Orders placed after 2pm (on a week day) will be processed and dispatched the following working day. There is no courier collection on weekends or public holiday’s. Orders placed on these days will be dispatched the next working day. A tracking number will be emailed to you so you can keep track of your parcel. If you need further assistant with tracking please contact us at hello@zoebuchanan.co.nz Please double check that the delivery address you have entered is correct, if the address is incorrect there may be a re-delivery fee. We use a "signature required” service, this means someone needs to be there to sign for the parcel. If no one is there when the Courier arrives they will leave a calling card to let you know they have tried to deliver your parcel. FREIGHT CHARGES All prices are in New Zealand Dollars (NZD) FREE DELIVERY WITHIN NEW ZEALAND ON ALL ORDERS. Once your order has been dispatched you should receive the product between 2 – 5 working days, please allow extra time for rural deliveries. When making an order please take into account any public holidays, weekends or time of the year, for example around Christmas time, as this can extend delivery times. AUSTRALIA We ship to Australia via international courier using a tracked service with a delivery target of 2-6 working days. Shipping starts at $20.00. INTERNATIONAL Any International deliveries will be shipped using the NZ Post International Courier Service; this is a tracked service and will require a signature upon delivery. Shipping starts at $50.00. CUSTOMS CLEARANCE Once the parcel has left New Zealand any Customs fees are the responsibility of the recipient or buyer. Please check the customs regulations, fees and requirements of your country or the country you are sending the item to see if any duties may apply. URGENT DELIVERIES If your purchase is urgent, we may be able to get your order out on an Express courier. An item sent by Express Courier is not included in our standard rates for domestic and or international courier; there will be an additional charge if this service is required. If you have an urgent delivery requirement please contact us for a quote before placing your order online by emailing hello@zoebuchanan.co.nz DAMAGED ITEMS We always ensure to safely wrap and dispatch any items we ship with care and appropriately for travel. If you find an item has arrived damaged please contact us within 24 hours of receiving a damaged parcel. Please make sure to take photographs of the damaged item, including all the packaging and email it to hello@zoebuchanan.co.nz We will do our best to sort thing’s out as quickly as possible.
SIGNING FOR PARCELS When signing for your parcel we recommend you sign your name and the letters "STI” (SUBJECT TO INSPECTION). This means you have accepted the parcels but haven’t inspected the items inside. If, when you open the parcel and it has been damaged in transit, this may help making a claim with the courier company. |